Are children allowed to Spark Arena?

Children under the age of 14 must be supervised by a responsible adult (18+) while on the premises. No-one under the age of 15 is permitted on the standing GA floor without being accompanied by an adult (18+).

Where to get ticket for Nelly & Special Guests: Where The Party At Tour? Ticket information:

Don’t miss your chance to witness Nelly & Special Guests: Where The Party At Tour in Auckland. Tickets to Nelly & Special Guests: Where The Party At Tour are available now and can be purchased through TicketMaster. There are various ticket options to suit your preferences for an enhanced experience.

Tickets important note:

All Tickets are Mobile Ticket Only. Mobile Tickets are like Print-at-Home tickets but instead of having to print off the tickets yourself, you can just show the barcode on your mobile phone. It is the easiest way to access tickets to your events. For more information visit Ticketmaster.co.nz/mobileticket

Ticket limit:

There is a ticket limit of 8 per customer.

Where Nelly & Special Guests: Where The Party At Tour taking place? Venue Information:

Nelly & Special Guests: Where The Party At Tour event will be held at Spark Arena, Auckland.
Directions: Get to Spark Arena, Auckland.

Venue important note:

Refund Process: For all tickets booked online or by phone, the credit card used in the booking will automatically be refunded. Please allow up to 5 days to receive your refund. If you made your booking at a Ticketmaster outlet please return to the original outlet where the booking was made with your ticket(s) and credit card used to purchase in hand to obtain your refund. Did you know the Ticketmaster FAQ page lists answers to commonly asked questions and the latest event info? Add it to your bookmarks and stay on top of the latest news regarding your event. Visit www.ticketmaster.co.nz/help to visit the Ticketmaster FAQ page.

What parking choices are available near the Spark Arena?

Road Closure Information Please note that Mahuhu Crescent is subject to road closure prior to, during, and after most Spark Arena events. Road Closure for major events held at Spark Arena will be communicated through the Auckland City Council City Scene Newsletter, and road signs. For further information please feel free to call Spark Arena on 09 358 1250 Special Needs Assistance: Spark Arena provides extensive facilities for patrons with special needs. Parking for mobility A limited number of mobility parking spaces are available to book in advance of the event. Please follow this link to submit your mobility parking enquiry: https://www.sparkarena.co.nz/mobility-parking Wheelchair seats For wheelchair seating please specify this with us when booking your tickets Lift Access Two lifts are located in the Grand Atruim to the North Side. Braille is incorporated on lift access. Washrooms All washrooms are fully serviced for wheelchair access. Guide Dogs All guide Dogs are Welcome in Spark Arena Hearing Assist System All patrons requiring assisted hearing will need to contact Spark Arena on 09 358 1250 Latecomers Late access varies from event to event and at times patrons may be asked to wait until ushers give access to the arena. Please ensure you plan your journey to arrive well in advance of the advertised show start times. Catering All Food and Beverages consumed at Spark Arena must be purchased from one of the many outlets located throughout the building. A wide range of food and beverages are available to purchase and take with you to your seats. The Tuning Fork is located at the South side of Spark Arena and is a fully functional dining facility for delicious food and beverages, an ideal place to meet friends before the show. The Tuning Fork is open during selected events, please call 09 358 1250 or email [email protected] to be advised of times of operation. Groups For all Group booking enquiries please contact Ticketmaster (09) 970 9334 Conditions of Entry Entry to Spark Arena is based on your full agreement with these basic Conditions of Entry, which have been designed with everyones safety and comfort in mind. Management reserves the right to refuse entry to any person, and to remove from the premises, without refund, any person who violates any of the conditions listed below. We also reserve the right to inspect any bag and/or articles of clothing via screening equipment and/or bag search checks. No ticket refunds or exchanges will be provided in case of violation of these conditions. CUSTOMER SAFETY Obey instructions from our uniformed staff at all times. The movement of customers within our premises is monitored by CCTV cameras. You may also be photographed for training or promotional use. Rights to all such footage stays with Spark Arena. You may only occupy the area and / or seat indicated on your ticket. Do not attempt to enter a restricted area. Climbing on barricades and crowd surfing are not permitted. Shoes must be worn at all times. BEHAVIOUR & ETIQUETTE Drink responsibly Anyone intoxicated or using drugs will be removed from the building without recourse. Use of smartphones or other devices must not cause distraction or annoyance to others. Ipads, tablets and laptops may not be used in the bowl during events. Unruly and antisocial behaviour will not be tolerated. This includes, but is not limited to, verbal/physical abuse of staff and other customers, attempting to enter a restricted area, climbing, defacing, littering, throwing objects, blocking thoroughfares or fire exits. PROHIBITED Alcohol in any type of container Bottles of any kind, cans, glass containers Gang patches or colours Firearms, fireworks, flares, laser lights Weapons of any kind, mace, tasers Illegal substances Musical Instruments, rollerblades, skateboards, scooters, bicycles, sporting equipment Marker pens, spray paint, tagging equipment Signage and promotional products Animals other than guide dogs Professional type cameras & other video or audio recording equipment (this may vary from event to event. Please refer to the event page for details). Commercially branded food and drink (eg, fast food) Steel toed boots Selfie sticks A NOTE ON ALCOHOL Following are the only accepted forms of ID for the purchase and consumption of alcohol: A valid passport New Zealand Driver Licence Hospitality New Zealand 18+ card Alcoholic beverages must not be taken in or out of Spark Arena. You may not supply alcohol to anyone under 18 on our premises. Anyone intoxicated will be removed from the premises and will not be readmitted.

Is there seating available for individuals with accessibility needs in Spark Arena?

Special Needs Assistance: Spark Arena provides extensive facilities for patrons with special needs. Parking for Mobility: A limited number of mobility impaired parking spaces are available to book in advance of the event. Please contact Spark Arena to check availability to secure your parking space. Contact [email protected] with your contact phone number and vehicle registration number. Wheelchair Seats: For wheelchair seating please specify this with us when booking your tickets. Lift Access: Two lifts are located in the Grand Atrium to the North Side. Braille is incorporated on lift access. Washrooms: All washrooms are fully serviced for wheelchair access. Guide Dogs: All guide dogs are welcome in Spark Arena. Hearing Assist System: All patrons requiring assisted hearing will need to contact Spark Arena on 09 358 1250.